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Our Guarantee

General Bead stands behind the quality of it's products %100.

If any item is found to be defective, we will take it back for either a cash refund, store credit or a replacement of the item, within 6 months of the original sale. We only require that the item be brought back to us so that we can deal with the issue in our stock.

 

Refunds, Returns and Exchanges

General Bead offers exchanges on unopened, unused merchandise within 30 days of purchase, when accompanied by the original receipt. Exchanges will be in the form of a store credit that may be used immediatly, or later, so long as you possess the store credit form issued at the time of the exchange. Lost credit slips are not replaceable. For mail order exchanges, the client must pay for shipment back to us, and we will pay for standard shipment of the replacement item(s).

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